Shipping & Delivery Policy

At Hadron Homeware, every product is crafted to order based on your specifications. This Shipping & Delivery Policy explains how orders are processed, manufactured, and delivered.

1. Order Processing & Production Time

All doors and windows sold by Hadron Homeware are custom-made.

  • Production begins only after:
    • Final measurements are confirmed
    • All design details are approved
    • Payment or deposit requirements are met

Estimated Production Time

  • Standard production timelines typically range from X–Y weeks
  • Lead times may vary depending on:
    • Product type
    • Customization level
    • Materials and finishes selected

Production timelines will be confirmed during the quotation and approval stage.

2. Shipping Methods

We partner with trusted logistics providers to ensure safe and secure delivery.

Shipping methods may include:

  • Freight delivery
  • Curbside delivery
  • White-glove delivery (if available and quoted separately)

Shipping method availability depends on:

  • Product size and weight
  • Delivery location
  • Local carrier services

3. Shipping Costs

  • Shipping costs are not included in the product’s starting price unless stated otherwise.
  • Final shipping costs are:
    • Calculated based on order size, weight, and destination
    • Provided as part of your final quote or invoice

Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise agreed in writing.

4. Delivery Timeframes

Delivery timelines depend on:

  • Completion of production
  • Shipping method selected
  • Destination location

Once your order ships, estimated transit times will be communicated when available.
Please note that delivery timelines are estimates and not guaranteed.

5. Delivery Responsibilities

Customer Responsibilities

  • Ensure accurate delivery address information
  • Confirm site accessibility for large or heavy items
  • Arrange appropriate handling assistance if required

Failed or delayed deliveries due to incorrect information or site inaccessibility may result in additional charges.

6. Receiving Your Order

Upon delivery, customers are required to:

  • Inspect packaging for visible damage before signing
  • Note any visible damage on the delivery receipt
  • Notify Hadron Homeware within 48 hours of delivery if damage is discovered

Failure to report damage within this timeframe may affect eligibility for claims.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us immediately at info@hadronhomeware.com
  • Provide:
    • Order number
    • Photos of damage (if applicable)

We will work with the carrier to resolve the issue according to carrier policies and applicable warranties.

8. Delays & Force Majeure

Hadron Homeware is not responsible for delays caused by events beyond our control, including but not limited to:

  • Weather conditions
  • Supply chain disruptions
  • Labor shortages
  • Natural disasters
  • Carrier delays

Such delays do not constitute grounds for order cancellation or refunds.